frost blouse

processing time

please allow 2-3 business days for order processing. during peak times, processing may take slightly longer, but we strive to dispatch your order as quickly as possible.

shipping time by destination

• netherlands: delivery typically takes up to 7 business days after processing.
• belgium: delivery typically takes up to 7 business days after processing.
• germany: delivery typically takes up to 8 business days after processing.
• france: delivery typically takes up to 8 business days after processing.
• spain: delivery typically takes up to 7 business days after processing.
• united states: delivery typically takes up to 10 business days after processing.
• united kingdom: delivery typically takes up to 7 business days after processing.
• luxemburg: delivery typically takes up to 7 business days after processing.

 

shipping costs

• europe & uk: we offer free standard shipping for most orders. any applicable shipping costs will be calculated at checkout.
• international: shipping costs are calculated at checkout based on the destination and order size.

tracking your order

once your order is shipped, you will receive a confirmation email with a tracking number. use this number to track your package on our website or the carrier’s website.

delivery delays

while we aim to deliver your order within the estimated time frame, delays can occasionally occur due to unforeseen circumstances. if your order is significantly delayed, please contact our customer service team for assistance.

 

address changes

if you need to change your shipping address, please contact us as soon as possible. if the order has not yet been processed, we will do our best to accommodate your request.

lost or damaged packages

if your package is lost or damaged during shipping, please contact our customer service team immediately. we will work with the carrier to resolve the issue and ensure you receive your items.

 

shipping restrictions

some products may have shipping restrictions due to their nature or destination regulations. any restrictions will be noted on the product page or at checkout.

 

free shipping

in most cases, we offer free standard shipping for orders within europe and the uk. for specific details, please refer to our shipping policy page.

 

international shipping

we ship internationally, with costs and delivery times varying based on the destination. please review our international shipping details on our shipping policy page for more information.

 

specific delivery dates

at this time, we do not offer the option to schedule a specific delivery date. however, you can track your order and estimate the delivery date based on the shipping method selected.

 

contact us

for any further questions or concerns regarding our shipping and delivery policy, please contact our customer service team via email at support@willowamsterdam.com or through the contact form on our website. we are here to assist you.

last edit: 30/03/2024

At Willow Amsterdam, we deeply value your satisfaction and strive to provide the best experience with our products. If for any reason you are not completely happy with your purchase, our returns and exchanges policy is designed to be as hassle-free as possible.

Returns

Eligibility:

• We hope you love your purchase, but if you need to return an item, please ensure it is unused, unwashed, and in the same condition that you received it, along with the original packaging.
• Items on sale or marked as final sale are not eligible for returns.
• Returns must be initiated within 30 days of the purchase date.

 

Process:

• To initiate a return, please contact our friendly customer service team at returns@willowamsterdam.com with your order number and reason for the return. We are here to help and make this process smooth for you.
• Once your return is approved, we will provide you with a return authorization number and detailed instructions on how to proceed.
• Please pack the item securely in its original packaging, including any accessories, tags, or free gifts that came with it.
• Ship the return package to the address provided by our customer service team. Kindly note that packages sent to our general address without prior approval cannot be processed and will not be refunded.

Refunds:

• Upon receiving and inspecting your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed promptly, and a credit will be automatically applied to your original method of payment within 10 business days.

 

Shipping:

• We understand that returning an item can be inconvenient. However, please note that you will be responsible for the shipping costs associated with returning your item. These shipping costs are non-refundable.

 

exchanges

Eligibility:

• We offer exchanges for a different size or color of the same item, subject to availability.
• Exchanges must be initiated within 30 days of the purchase date.

 

Process:

• To start an exchange, please contact our helpful customer service team at exchanges@willowamsterdam.com with your order number and details of the item you wish to exchange.
• Once your exchange is approved, we will provide instructions on sending your item back.
• Pack the item securely in its original packaging, including any accessories, tags, or free gifts that came with it.
• Ship the exchange package to the address provided by our customer service team.
• After receiving and inspecting the returned item, we will send out the replacement item as soon as possible.

 

Shipping:

• While you will be responsible for the shipping costs to return the item for an exchange, we will cover the shipping costs for sending the replacement item to you.

 

 

Damaged or Defective Items

• We are truly sorry if you receive a damaged or defective item. Please contact us immediately at support@willowamsterdam.com with your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund at no additional cost to you.

 

 

Non-returnable Items

Certain types of goods cannot be returned, including perishable goods such as food, flowers, newspapers, or magazines. Additionally, intimate or sanitary goods, hazardous materials, or flammable liquids or gases are non-returnable.

 

Contact Us

If you have any questions or need assistance with our returns and exchanges policy, please don't hesitate to reach out to us at support@willowamsterdam.com. We are here to support you every step of the way.

 

Company Information

Willow Amsterdam
Makreelstraat 24
3192AM Hoogvliet Rotterdam, The Netherlands
E-mail: info@willowamsterdam.com
Chamber of Commerce: 84236361

Your satisfaction is our top priority, and we are dedicated to making your experience with Willow Amsterdam a positive one. Thank you for being a valued customer.

at willow amsterdam, we believe in making a positive impact that goes beyond creating beautiful, high-quality children’s clothing. we are committed to giving back to our community and supporting causes that contribute to a better world for our kids and kids in need.

how we give back

• donations: a portion of our profits is dedicated to supporting children’s well-being and education. we carefully select organizations that align with our mission to provide essential resources and opportunities for children who need them the most.
• community involvement: we actively participate in community initiatives and encourage our team and customers to join us in making a difference. whether it’s through volunteering, fundraising, or awareness campaigns, we strive to create a positive impact in the lives of children.
• year-end report: transparency is important to us. at the end of each year, we will share a detailed report with our customers and community, highlighting the total contributions made and the specific causes supported. this report will include stories and updates from the organisations we’ve partnered with, showcasing the tangible impact of our collective efforts.

 

our vision

our vision is to create a brighter future for all children. by choosing willow amsterdam, you’re not just buying clothes; you’re contributing to a larger mission of nurturing and empowering the next generation. together, we can make a meaningful difference in the lives of children around the world.

we invite you to join us on this journey of giving back and making the world a better place for our children. every purchase you make helps support this vision, and we are grateful for your partnership in this important endeavor. for more information on our giving back initiatives or to get involved, please contact us through our website.