shipping & delivery
processing time
please allow 2-3 business days for order processing. during peak times, processing may take slightly longer, but we strive to dispatch your order as quickly as possible.
shipping time by destination
- netherlands: delivery typically takes up to 7 business days after processing.
- belgium: delivery typically takes up to 7 business days after processing.
- germany: delivery typically takes up to 8 business days after processing.
- france: delivery typically takes up to 8 business days after processing.
- spain: delivery typically takes up to 7 business days after processing.
- united states: delivery typically takes up to 10 business days after processing.
- united kingdom: delivery typically takes up to 7 business days after processing.
- luxemburg: delivery typically takes up to 7 business days after processing.
shipping costs
- europe & uk: we offer free standard shipping for most orders. any applicable shipping costs will be calculated at checkout.
- international: shipping costs are calculated at checkout based on the destination and order size.
tracking your order
once your order is shipped, you will receive a confirmation email with a tracking number. use this number to track your package on our website or the carrier’s website.
delivery delays
while we aim to deliver your order within the estimated time frame, delays can occasionally occur due to unforeseen circumstances. if your order is significantly delayed, please contact our customer service team for assistance.
address changes
if you need to change your shipping address, please contact us as soon as possible. if the order has not yet been processed, we will do our best to accommodate your request.
lost or damaged packages
if your package is lost or damaged during shipping, please contact our customer service team immediately. we will work with the carrier to resolve the issue and ensure you receive your items.
shipping restrictions
some products may have shipping restrictions due to their nature or destination regulations. any restrictions will be noted on the product page or at checkout.
free shipping
in most cases, we offer free standard shipping for orders within europe and the uk. for specific details, please refer to our shipping policy page.
international shipping
we ship internationally, with costs and delivery times varying based on the destination. please review our international shipping details on our shipping policy page for more information.
specific delivery dates
at this time, we do not offer the option to schedule a specific delivery date. however, you can track your order and estimate the delivery date based on the shipping method selected.
contact us
for any further questions or concerns regarding our shipping and delivery policy, please contact our customer service team via email at support@willowamsterdam.com or through the contact form on our website. we are here to assist you.