Our products are crafted from carefully selected materials that prioritize breathability and comfort. While we aim to use organic fabrics whenever possible, not all materials may be organic. Rest assured, every fabric we choose meets our high standards for quality and sustainability.

Each garment comes with specific care instructions on the label. Generally, we recommend machine washing on a gentle cycle with cold water, avoiding bleach, and laying flat or hanging to dry. For knitted items, hand washing is preferred.

Our collections cater to a wide range of sizes, typically from newborn to 6 years old. Please refer to our size guide on each product page for detailed measurements to find the perfect fit for your child.

We provide a comprehensive size guide on our website. Measure your child and compare the measurements with our size chart to select the most suitable size. If in doubt, we recommend sizing up for longer wear.

would like to have a second thought? We are 24/7 available to assist you in making the right decision.

If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a photo of the item. We will assist you with a replacement or refund.

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After placing your order, please allow 2-3 business days for processing. Once processed, your order will typically be delivered within 7 business days.

Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy page for more details.

In most cases, we offer free standard shipping. Shipping costs may vary based on the destination and the total order amount. You can view any applicable shipping costs at checkout before finalising your order.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

While we strive to deliver your order within the estimated time frame, delays can occasionally occur due to unforeseen circumstances. If your order is significantly delayed, please contact our customer service team for assistance.

If you need to change your shipping address, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your items.

Yes, in most cases, we offer free standard shipping. For specific details, please refer to our shipping policy page.

At this time, we do not offer the option to schedule a specific delivery date. However, you can track your order and estimate the delivery date based on the shipping method selected.

we accept returns within 30 days of purchase, provided the items are unworn, unwashed, and in their original packaging. To initiate a return, please contact our customer service team with your order number and the reason for the return.
What is your return policy?

to start a return, please contact our customer service team via email at support@willowamsterdam.com or through the contact form on our website. include your order number and reason for the return, and we will provide you with further instructions.

yes, we offer exchanges for different sizes or colors within 30 days of purchase. please contact our customer service team to initiate an exchange. the items must be unworn, unwashed, and in their original packaging.

if you receive a damaged or defective item, please contact our customer service team immediately with your order number and a photo of the item. we will assist you with a replacement or refund.

once we receive your returned item, please allow 5-7 business days for processing. we will notify you via email once your return has been processed and your refund or exchange has been issued.

for hygiene reasons, certain items such as underwear and swimwear cannot be returned or exchanged. any final sale items are also not eligible for return or exchange. these restrictions will be noted on the product page.

if you are returning an item due to a defect or error on our part, we will cover the return shipping costs. for all other returns, the customer is responsible for return shipping costs.

items purchased on sale can be returned or exchanged unless marked as final sale. final sale items are not eligible for return or exchange.

refunds will be issued to the original method of payment. please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

yes, gift items can be returned. please contact our customer service team with the order number and we will assist you with the return process. refunds for gift returns will be issued as store credit.